Refund and Returns Policy

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Last updated: June 2026

At Digi Genius LLC (operating https://digigenius.tech), we strive to deliver high-value digital marketing resources, AI-powered toolkits, and strategic access passes. Because our products are digital assets delivered instantly upon purchase, we maintain a clear and transparent Refund and Returns Policy.

1. Digital Products & Instant Access

All digital access passes (1-Month Pass, 3-Month Pass, 6-Month Accelerator, Annual Pass), downloadable toolkits, frameworks, and digital assets are non-physical items. Once a purchase is completed and access is granted, the product is considered “used” and fully delivered.

2. Refund Eligibility

Due to the immediate access and downloadable nature of our digital products, all sales are generally final and non-refundable.

However, we value customer satisfaction and will review refund requests on a case-by-case basis under the following exceptional circumstances:

Technical Issues: If you experience verifiable technical issues that prevent you from accessing or downloading the purchased product, and our support team is unable to resolve the issue within 5 business days.
Duplicate Purchases: If you accidentally purchased the same digital asset or pass twice within a 24-hour window.

To be eligible for a review under these conditions, you must submit your refund request within 7 days of the original purchase date.

3. Non-Refundable Items & Services

Refunds will not be granted in the following scenarios:

Change of mind after access or download links have been delivered.
Incompatibility with third-party tools or software not explicitly listed as supported.
Lack of technical ability or expertise to implement the provided marketing frameworks or strategies.
Recurring subscription renewals that were not canceled prior to the renewal date.

4. Subscription Cancellations

If you purchase a recurring subscription pass, you may cancel your auto-renewal at any time through your account dashboard or by contacting support.

Upon cancellation:

You will retain full access to your pass until the end of your current billing cycle.
Future billing charges will cease immediately.
Partial refunds for unused portions of an active subscription period are not provided.

5. How to Request a Refund

If you meet the criteria for an exceptional refund, please follow these steps:

Contact us via email at contact@digigenius.tech.
Use the subject line: Refund Request - Order #[Your Order Number].
Provide your account name, purchase date, and a detailed explanation (including screenshots if applicable) of the technical issue encountered.

Our support team will review your claim and respond within 2 to 3 business days. Approved refunds will be credited back to your original method of payment (Stripe, PayPal, or Wise) within 5 to 10 business days, depending on your card issuer or bank.