General & Company Questions

What is Digi Genius LLC?

Digi Genius LLC is a Delaware-registered technology and digital marketing company (https://digigenius.tech). We specialize in AI-powered marketing tools, Search Engine Optimization (SEO) strategies, digital business assets, and website performance solutions designed for startups, e-commerce brands, and growing enterprises across Europe and international markets.

Where is Digi Genius LLC located?

Digi Genius LLC is incorporated in Delaware, United States. However, we operate on a digital-first model, allowing us to serve clients, businesses, and agency partners globally.

How can I contact customer support?

Our support team is available via email at contact@digigenius.tech or by phone at +1 626 618 2955. You can also reach out directly through our Contact page.

Products & Access Passes

What are Access Passes?

Access Passes are subscription-based memberships (1-Month, 3-Month Growth, 6-Month Accelerator, and Annual Unlimited) that grant instant access to our proprietary library of digital marketing toolkits, AI workflows, content frameworks, and SEO blueprints.

How do I receive my digital products after purchasing?

Immediately following a successful payment, your access credentials and direct download links are delivered to your account dashboard and sent to your registered email address.

What is the difference between short-term passes and the Annual Pass?

• 1-Month & 3-Month Passes: Designed for specific, short-term campaigns or immediate resource access.

• 6-Month & Annual Passes: Offer full access to our complete ecosystem, including priority support, continuous strategy updates, and maximum cost savings over time.

Billing, Payments & Subscriptions

What payment methods do you accept?

We accept major credit cards, debit cards, and secure online payment methods processed through compliant international gateways, including Stripe, PayPal, and Wise Business.

Can I cancel my subscription auto-renewal?

Yes. You can cancel your subscription auto-renewal at any time directly through your account settings or by contacting our support team prior to your next billing cycle. You will retain full access to your digital passes until the end of your current paid period.

What is your refund policy?

Due to the immediate delivery and downloadable nature of digital assets, all sales are generally final. However, we review refund requests within 7 days of purchase for exceptional circumstances, such as verifiable technical issues that prevent access to core product content. Please review our Refund and Returns Policy for full details.

Security & Privacy

Is my payment information secure?

Yes. All financial transactions are encrypted using SSL technology and processed through certified, PCI-DSS compliant payment gateways. Digi Genius LLC does not store your full credit card or financial account numbers on our servers.

How is my personal data handled?

We strictly adhere to international data protection privacy standards, including GDPR compliance. We do not sell, trade, or rent your personal information to third parties. For complete details, please read our Privacy Policy.

Custom & Enterprise Services

Do you offer custom SEO or web development services?

Yes. In addition to our self-serve digital passes, Digi Genius LLC offers bespoke website development, custom SEO architecture, and strategic digital consulting. Please reach out via our Contact page to request a detailed proposal.