At Digigenius.tech, we are committed to delivering the best digital marketing services to our clients. However, we understand that sometimes things may not go as planned. Below is our Refund and Returns Policy, which outlines the terms under which refunds or returns may be issued for our services.
Digital Marketing Services
Since our services are digital in nature, we provide work on a project or subscription basis. Because of the nature of our services, we generally do not offer refunds for work that has already been initiated or completed. However, we value our clients’ satisfaction and aim to resolve any issues you may have with our services.
Refunds for Prepaid Services
If you have prepaid for a service or subscription, you may be eligible for a partial or full refund under the following conditions:
- Request for Refund: Requests for refunds must be submitted within 14 days of the purchase date.
- Non-Performance: If we fail to deliver the agreed-upon services, you may be eligible for a refund, or we can offer to rework the service to meet the agreed terms.
- Cancellation: If you wish to cancel a service after payment but before work has begun, we will refund the full amount.
Refund requests will be assessed on a case-by-case basis. Any refund granted will be processed according to the payment method used.
No Refunds on Completed Work
Once the agreed-upon work has been delivered or the marketing campaign has been launched, no refunds will be issued. This includes services such as SEO work, PPC campaigns, social media management, and other completed projects.
Changes or Modifications to Service
If you’re not satisfied with the work or campaign, we will make reasonable efforts to revise the service based on your feedback. This applies to:
- Ongoing Services: For services that involve ongoing work (e.g., monthly subscriptions for SEO or PPC), you may request adjustments, and we will work with you to ensure the services meet your expectations.
- Scope Changes: If you request a change in the scope of work after the project has started, additional charges may apply.
How to Request a Refund
To request a refund, please contact our customer support team at contact@digigenius.tech within the specified refund window. Be sure to include:
- Your name and contact information.
- A clear description of the service you are requesting a refund for.
- The reason for the refund request.
Refund Processing
Once a refund request is approved, it will be processed within 7-10 business days. Refunds will be issued to the original payment method used at the time of purchase.
Refunds for Services Purchased Through Third-Party Platforms
If you purchased any of our services through a third-party platform (e.g., a payment gateway or marketplace), you may be subject to the third party’s refund policy. We encourage you to contact the platform directly for further assistance.
Changes to This Policy
We may update this Refund and Returns Policy from time to time to reflect changes in our business practices or for legal reasons. Any changes will be posted on this page, and the updated policy will include an updated Effective Date.